Description
My definition of a Shopping Centre Manager is:
A Jack of all Trades but a MASTER at finding the right person (or specialist) for the job at hand.
This guide is written of the back of my definition above, as it is an impossible task for a Centre (or Mall) Manager to be a specialist in every function or discipline it takes to run a Shopping Mall. Yet, if you have access to the entire spectrum of specialists there is, then your job is as good as covered.
As the student of this guide, you have come from some background that led you to the job of a Centre Manager. That may be financial, commercial, retailing, in fact any of a wide range of backgrounds that make you suitable for this position, but any background will not make you the “all-rounder” you need to be for the job at hand.
All you really have to master is to utilize specialists correctly in order to run your Shopping Centre effectively.
Whether you are brand new at this or somewhat experienced in managing Malls, you will find that I am making this as simple as possible in this guide going forward, but leave it filled with “gems of knowledge” that I have gained over many years.
What are these “specialist” aspects then? In a broad sense it covers the following:
- Leasing
- Operations (Facility Management)
- Marketing
- Financial and Administrative Performance
- Legal compliance
- Management structure
- You
The rest of this guide will touch upon the detail of all the above in a way that gives you a fair understanding of how it works as stand-alone functions and how you can use it as a collective to manage an efficient Shopping Centre.
Jacques Mizen –
A truly well thought out, detailed and practical look at critical items necessary to effectively and efficiently manage a shopping center.
Your statement, “A Jack of all trades and Master of finding the right person for the job at hand” couldn’t be more apt. Although not for everyone, as some may find it overwhelming, managing a shopping center is not rocket science, as long as you have the right person who ensures that all departments are properly managed in line with the Landlord’s strategy and vision for the mall. Agreed, that a good communicator with strong ethical relationship building skills is not negotiable.
Really enjoyed the style and tone of this book. It’s not the typical textbook style copy and paste. It has a more friendly, down to earth and practical feel. A nice easy read.
Each chapter is simple and reader friendly yet encapsulates all relevant steps necessary from A – Z, with sufficient detail and examples to ensure a proper understanding of the topic at hand.
A definite must for all newbies!
Jordache Ramsaran –
This book is an excellent read for all Centre Managers, Commercial Facilities Managers, Building Managers, Operations Managers, Leasing Managers within Shopping Centre Management. It truly keeps one interested with a refreshing approach and invaluable information which some would only get studying a course or qualification in these respective fields.
It is definitely worth the read and worth a 5 star rating! I am truly impressed, this book is my new best friend not just for my current role but future roles as well!
Cinovea Smedley –
I wish I had this book when I was appointed Centre Manager. The book is user friendly, practical and covers all aspects of managing a mall. This is a must have guide for anyone wishing to enter this exciting, dynamic, ever-changing yet frustrating industry. Whether you are a Shopping Centre Manager or represent any one of the roles ie Facilities Manager, Leasing Manager, etc attached to the industry, this book is a great point of reference.
Having worked in South Africa and abroad, this book is an excellent guide to managing your centre professionally and practically.
I highly recommend this book and it definitely deserves five stars.
Karin Retief –
A perfect start to an exciting career ahead for all our new property managers
Thank you, Johan