Useful Mall

The Practical Guide to
Shopping Centre Management

A comprehensive resource for shopping centre professionals to excel in their careers and maximize property performance.

Trusted by professionals

Your Complete Guide to Shopping Centre Management

Everything you need to know about managing shopping centres effectively, from tenant relations to marketing strategies.

Leasing Strategy

Learn proven strategies for building a good tenant mix and creating a thriving retail ecosystem for your particular community.

Marketing Strategy

Discover useful marketing approaches that best suits your Shopping Centre.

Facility Management

Master the art of maintaining and optimizing shopping centre facilities for maximum efficiency and safe public environments.

Meet the Author

Johan Olwage - Shopping Centre Management Expert

With over 30 years of experience in shopping centre management across multiple
markets, Johan Olwage has distilled his expertise into a practical guide for
professionals at all levels. His approach facilitates an easy understanding and
utilization of the complex skills required in managing the demands of the modern
Malls of today.

What Readers Say

Trusted by shopping centre professionals worldwide.

This book is an excellent read for all Centre Managers, Commercial Facilities Managers, Building Managers, Operations Managers, Leasing Managers within Shopping Centre Management. It truly keeps one interested with a refreshing approach and invaluable information which some would only get studying a course or qualification in these respective fields.
It is definitely worth the read and worth a 5 star rating! I am truly impressed, this book is my new best friend not just for my current role but future roles as well!

Jordace Ramsaran

A truly well thought out, detailed and practical look at critical items necessary to effectively and efficiently manage a shopping center.
Really enjoyed the style and tone of this book. It’s not the typical textbook style copy and paste. It has a more friendly, down to earth and practical feel. A nice easy read.
Each chapter is simple and reader friendly yet encapsulates all relevant steps necessary from A – Z, with sufficient detail and examples to ensure a proper understanding of the topic at hand.
A definite must for all newbies!

Jacques Mizen

I wish I had this book when I was appointed Centre Manager. The book is user friendly, practical and covers all aspects of managing a mall. This is a must have guide for anyone wishing to enter this exciting, dynamic, ever-changing yet frustrating industry. Whether you are a Shopping Centre Manager or represent any one of the roles i.e. Facilities Manager, Leasing Manager, etc attached to the industry, this book is a great point of reference.

Cinovia Smedley

Operations Director, Brisbane

Free Resources

Access these valuable tools to enhance your Shopping Centre management skills once you have purchased the book.

Lease Application Form

A comprehensive template for processing new tenant applications.

Marketing Plan Template

Strategic marketing planning template for shopping centres.

Tenant Criteria Document

Comprehensive Tenant Shopfitting requirement  guide.

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