About the Author
Johan Olwage
Shopping Centre Management Expert
With nearly 40 years of experience in retailing and shopping centre management across international borders, Johan Olwage has established himself as an expert in the field.
His career spans various roles from managing large retail stores through to ownership of a property management company with stock exchange listed clients. Most importantly, his passion and focus always remained on Shopping Centres where many varied experiences were gained internationally.
Johan’s approach to shopping centre management combines proven traditional strategies with innovative techniques to help professionals excel in today’s competitive retail environment. His practical, hands-on experience has given him unique insights into the challenges and opportunities facing shopping centre managers.
With proven success in the Shopping Centre industry, he now brings the unique opportunity to all new and aspiring Centre managers to confidently approach the challenging environment of managing the modern Malls of today, with this Practical guide!
Credentials
- B. Comm (Hons)
- Certificate in Shopping Centre Management (CSCM)
Connect with Johan
My Philosophy
The principles that guide my approach to shopping centre management
People First
Firstly, take responsibility. Understand your market, your community, your personnel and your tenants. Utilize the skills that they already possess to create an environment of achievement in your Centre.
Practical Solutions
Theory is important, but practical, implementable solutions are what drive results. I focus on the ample skills that are already available in Shopping Centre management structures and how you can draw from it to successfully navigate your Mall.
Skills-Driven Decisions
Successful shopping centre management requires making informed decisions based on skills derived from experience, data and team involvement, not just intuition or tradition.
Customer Experience
Utilising the “unique selling points” that every Centre possess, from there create exceptional experiences for shoppers in driving foot traffic and increasing tenant success in today's competitive retail landscape.